If you wish to reset your password please mail the support team helpdesk@etg.solutions with the provided Error Reference Code (USRPR) and your active Email Address,Full Name and Student Number
Please note we cannot recover passwords only reset them for you to create a new one
Login Error Messages
You have to enter your Active Student Email, Unique Password and Student Number to login
You will receive this error message if you are in a region that is Not Supported Yet.
If you receive this error message you will need to contact the support team helpdesk@etg.solutions with the provided Error Reference Code (PGDAY) and your active Email Address,Full Name, Student Number and Campus You Prefer To Use Printing Services At
If you receive this error message you will need to contact the support team helpdesk@etg.solutions with the provided Error Reference Code (MYQAU) and your active Email Address,Full Name, Student Number and Campus You Prefer To Use Printing Services At
If you receive this error message you will need to contact the support team helpdesk@etg.solutions with the provided Error Reference Code (NFTCU) and your active Email Address,Full Name, Student Number and Campus You Prefer To Use Printing Services At
When you are ready to print a document, select the file and then "print to student queue".
Login with your student number.
If the pop-up screen does not appear, click on the systems tray and select the MyQ icon.
Login with your student number to see your document to be printed.
If your login fails, please send an e-mail to helpdesk@etg.solutions
Once you are logged in, click on the "print icon" to release the print job to the printer.
You may delete the print job at this time.
You can also check your user balance on the workstation.
To print, log in to the printer using your student number.
Dashboard Page Guide
This will display your name
This will display you current balance in your account
Enter amount to recharge your account, use the correct format i.e. RRR.cc for example 100.57
This is the incorrect format to enter an amount
This is the correct format to enter an amount
Payment Options Page Guide
Remember to use the correct format, so that value can be as expected
Select either of the payment option's that would be best suited for you.
Payment Options QR (Selection) Page Guide
Selecting QR Code Recharge will open a QR Code with the amount that you entered and you will be able to scan to begin the payment process.
QR Code scan process
Start by clicking on the camera icon to scan your QR Code
Scan the QR Code with your phone
Once scanned you will be redirected to this page choose your preferred bank card that you have inserted and click pay.
After clicking pay you will be redirected to a screen to begin the verification process to make your payment
You will be sent an OTP Code or be required to accept the verification like seen in image.
Your payment will be processed if all steps were followed and verification was approved.
Your recharge payment was successful and your purchase has been completed.
If you selected EFT/Debit & Credit Card you will be redirected to this payment portal, where you will be able to make the payment for the amount you entered using a secure payment gateway.
EFT process
Credit & Cheque Card
Fill in your Credit/ Cheque Card details to make the payment through EFT
Instant EFT
Choose your bank
Through your banks online banking or banking app use these details
You must use the account number given to you on this screen and the reference is the Beneficiary that will be generated when you come to this screen.
Masterpass
For masterpass you will go through the same process like in the QR Code scanning section, please refer to that section for assistance.
Bitcoin
You can either scan the QR Code and follow the same steps from the QR Code section
Or you can make the payment using the bitcoin wallet address as shown in the image
Debit Card
Enter your mobile number to make the payment using your debit card
Retailer Recharge
Present Code At Any Participating Retailer To Begin Retail Recharge Process
